App / Casino
pz77 collects only the account and transaction data needed to run your wallet, process activity through Nagad, Rocket or Upay, and keep your sessions secure. This policy sets out exactly what we collect, why we hold it, and what you can do about it — access and eligibility depend on your local law and the eligible regions we serve.
When you open an account, we collect the registration details you submit — name, contact address, and the wallet identifier you link for transactions such as Nagad transfers or Rocket payments. We also log session data: device type, browser version, IP address and the pages you navigate inside the lobby. This technical data helps us detect unusual access patterns and keep your account secure. For wallet activity, we record transaction references associated with Nagad, Rocket and Upay so that your account wallet reflects an accurate balance and your transaction history is readable in your account page. We do not store full wallet credentials on our servers; tokenised references are used instead. We use the email or phone contact you register to send account-related messages — password resets, identity checks and service notices. We do not use those contact points for third-party marketing without a separate consent step. Data we no longer need for the account or compliance purpose it was collected for is removed according to our internal retention schedule. You can request a copy of your record at any time through the support route listed on this page.
Transaction references tied to your Nagad activity are stored as tokenised identifiers so your account wallet balance stays accurate without holding your full wallet credentials on our servers.
Rocket payment references are logged per transaction and visible in your account history. We hold these only for the period needed to reconcile your wallet and meet any applicable compliance requirement.
Upay transactions generate a reference entry in your account ledger. You can review this under your transaction history after signing in; the record shows date, reference and status only.
IP address, browser type and session timestamps are logged to detect access anomalies. We do not sell this data. Retention follows our internal schedule and is removed when the operational purpose expires.
This privacy policy covers data collected directly through pz77 — your account registration, wallet activity, session logs and support contact. It does not extend to third-party services that open in a separate window or that operate under their own terms. Understanding the boundary helps you know which organisation to contact when a question arises. Access to any part of the platform depends on your local law and the eligible regions we serve.
Data you enter when creating or updating your account — contact details, wallet identifier, password — falls inside this policy. We control how it is stored, who can view it internally and how long it is retained.
Payment references created when you move funds through Nagad, Rocket or Upay are covered here. The payment network's own data handling is governed by that network's policy, not ours.
Browsing data — which game lobby pages you open, how long a session runs — is covered by this policy and used only for security and service improvement. No individual browsing profile is sold to advertisers.
Game studios whose titles appear in the lobby operate their own platforms. Once a game client loads in a separate frame or window, that studio's data practices apply. We have no control over data those studios collect independently.
Several practical steps are available to you without needing to make a formal request. Signing into your account gives you direct access to your registered contact details, your linked wallet identifier and your transaction history — you can review or correct most of these fields from the account settings page. If a detail is locked for security reasons, raising a request through live chat or email support is the fastest route to get it reviewed. For a full copy of the personal data we hold on your account, send a written request to our support email. We will respond to data access requests within the period required by the applicable rules for your eligible region. If you believe any data we hold is inaccurate, you can flag it in the same request and we will correct or annotate the record. If you want to close your account and request removal of data that is no longer needed for compliance purposes, contact support directly — the retention rules for financial records may mean some transaction references are kept for a defined period even after closure.
Sign in and open your account settings to view registered contact details and linked wallet identifiers. Transaction history is in the wallet section, listed by date and reference.
Editable fields — email, phone, contact address — can be updated directly in account settings. For locked fields, contact support with the correction and we will verify and update the record.
Email our support address with your account identifier to request a copy of the personal data we hold. We will respond within the period applicable to your eligible region.
To request account closure and data removal, contact support directly. Some financial transaction references are retained for the compliance period required by applicable rules, even after the account is closed.
If a section of this policy raises a question or you need to act on a data right — access, correction or removal — the routes below connect you directly to the team handling account and data queries. We publish these on the site; do not contact channels not listed here for policy matters.
Open the live chat widget from any page while signed in. State your query is about account data or this privacy policy and the agent will route it to the right team.
Send your data request or privacy question to our support email address, which is published on the Contact page. Include your account identifier so we can locate your record without delay.
The account help section accessible after signing in contains a self-service form for common data queries — contact-detail corrections and transaction-history questions can be submitted there directly.
We apply access controls to account records so that only the internal functions that need a data point for an operational reason can read it. Your password is stored in hashed form; we cannot retrieve it in plain text, only reset it. Cookies on the site are used for session management and basic analytics — you can review cookie settings through your browser controls at any time. We do not use tracking cookies for third-party advertising profiles.
Session cookies keep you signed in while you navigate the lobby. Analytics cookies measure page performance in aggregate. We do not place advertising cookies. Your browser settings let you block or clear cookies at any time.
Passwords are stored as one-way hashes. Account sessions are tied to the device and expire after inactivity. If you notice an unrecognised session in your account, contact support immediately to trigger a password reset.
We keep account data for as long as your account is active and for the compliance period that follows closure. Wallet transaction references — including Nagad, Rocket and Upay records — follow the financial retention period applicable to your eligible region.
When we update this policy, we post the revised version on this page with the date it takes effect. Continued use of your account after the effective date means you have seen the updated terms. You can request a summary of changes from support.
The questions below cover the data and privacy topics we hear most often. If yours is not listed, reach out through live chat or email support and we will answer it directly.
We hold the contact details you registered, your linked wallet identifier for Nagad, Rocket or Upay, your transaction reference history and your session logs. You can view most of this directly in your account settings after signing in.
Yes. Contact support with a deletion request and your account identifier. Data needed for financial compliance — such as wallet transaction references — is kept for the retention period required by applicable rules. Other data is removed after your account closes.
We do not sell your data. We share data only with service providers who process it on our behalf under a data agreement, or where required by applicable law. Game studios in the lobby operate their own platforms and their own policies apply once a game client is running.
Sign in and open account settings — editable contact fields can be updated there. If the field is locked or the change is flagged for verification, contact support via live chat or email with the correct detail and we will update the record after identity confirmation.
Transaction references tied to Nagad or Rocket activity are kept for the financial compliance period applicable to your eligible region, even after account closure. After that period, the records are removed. You can request a copy before closing if you need it.
This policy governs data collected through pz77 for accounts in eligible regions. Access to the platform and the applicability of specific provisions depend on your local law and the regions we serve. If you are unsure whether your region is eligible, check the terms page or contact support.